Course code: PET - call 0845 071 2801
Overview
Course duration: 2 days.
In today's work environment we are constantly under pressure to juggle different colleagues' needs, or are dealing with several different projects at once.
This course provides practical guidance on enhancing personal effectiveness and performance through better self-awareness, setting goals and objectives, effective interpersonal communication, assertiveness, self-confidence and networking.
Is it right for me?
Suitable for PAs, administrators and co-ordinators who are keen to maximise their effectiveness and confidence.
What will I learn?
By the end of this course you will be able to:
- Recognise and acknowledge your strengths and areas for development.
- Manage your stress levels and improve your efficiency at work.
- Communicate more effectively.
- Be more assertive and confident with your work colleagues.
- Use persuasion and influence to achieve your objectives.
- Understand the benefits of networking.
- Set a personal action plan with achievable goals.
What will it cover?
Getting Focused - Working to Goals and Objectives
- Identifying your organisation's values and objectives
- Supporting your manager's/team's objectives
- Working to your own goals and objectives
Understanding How You Work and Identifying Areas for Improvement
- Personal SWOT - identifying personal strengths and development areas
- Building on your strengths and exploring personal potential
- Recognising the signs of stress
- Understanding and developing methods to cope with stress
Effective Communication Skills
- What impact does your communication have on others?
- Verbal communication, personal image and body language
- Identifying and overcoming the barriers to effective communication and relationship building
- How to communicate not just inform
- Effective questioning and listening
Developing your Assertiveness and Self-Confidence
- How your behaviour impacts on others
- Defining and understanding assertive behaviour and its value
- Putting assertiveness into practice
- Saying 'no' confidently without guilt
- Developing your level of confidence
Persuading and Influencing Others
- Influencing others to achieve prompt response and deadlines
- Voicing your views, ideas and requests in a persuasive manner
- Gaining cooperation from others and minimising conflict
Successful Networking - Developing Relationships and Learning from Others
- The values and benefits of networking
- Building cross-functional relationships
- Understanding where networking opportunities exist and widening your support network
Personal Development
- Formulating a personal action plan
Testimonial
Sharmila Banerjee, Secretary
PPRP
I felt the course was very useful for my personal development especially in a professional sense. It was encouraging to identify my personal style and analyze different strategies to deal positively with others. It made me realize there are lots of subtle ways to improve communication that I can work on. The course was perfectly pitched and exactly what I hoped for.