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PA, Secretary, Administration & Support Training Courses

PA Training & Secretarial Training Courses

With over 16 years' experience in secretarial training and PA training, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA, Secretary, Administration & Support training courses.

Through a series of customer focus groups, we have identified the core skills, behaviours and competencies required at the various stages of the office professional career.

Please browse our PA training courses, secretarial courses and administration training courses by selecting a subject below. Please view this PDF document to help you identify which training course is right for you.

 

Office Professional - Qualifications

Table of training courses under this section
Course Title Code
The Diploma in Business Administration ZZZ

Developing Your Role

Table of training courses under this section
Course Title Code
The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff IPS1
Success Skills for Secretaries and Administrators SPS1
Professional Development for PAs and Executive Secretaries T2
Commercial and Business Awareness CBA
Secretarial and PA Conference SPC

Supporting Your Manager and Teams

Table of training courses under this section
Course Title Code
Increasing Your Credibility - Stepping up to Support your Manager OYB
Providing Administrative and Secretarial Support for Teams TSA1
Secretary/PA & Manager Programme SAM

Managing and Working with People

Table of training courses under this section
Course Title Code
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team WPO
Managing Pressure and Conflicting Demands MPD
Building Your Personal Brand and Networking for Success SON
Creating Powerful Relationships Through Networking BNT

Organisation and Efficiency

Table of training courses under this section
Course Title Code
An Introduction to Successful Conferences and Events CE1
Minute Taking Made Simple MT
Time Management for Office Professionals PPW

Professional Administration

Table of training courses under this section
Course Title Code
The Effective & Confident Administrator ECA
Essential Skills for Effective Training Administration TAS1
The HR Administrator's Role PAS1
Rapid and Effective Reading RER
Proofreading PRO

Customer Service

Table of training courses under this section
Course Title Code
An Introduction to Customer Service - Putting the Customer First ICS1
Handling Customer Complaints - Remaining Calm Under Pressure RCP
Going The Extra Mile: Achieving Excellence in Customer Service GEM1

Personal Effectiveness

Table of training courses under this section
Course Title Code
Time Management for Office Professionals PPW
Personal Effectiveness Through Interpersonal Communication and Self-Confidence PET
Dealing with Stress and Conflicting Needs SM
Handling Difficult People and Situations HDP
Professional Reception Skills - The Face of the Company ES

Business Communication Skills

Table of training courses under this section
Course Title Code
Better Communication Skills at Work - Communication that Delivers Results CSW1
Speaking and Presenting with Confidence PS
Communicating Effectively in the Workplace CLQ
Professional Written Communication PWC
Effective Business English BER
Influencing and Persuading Skills with an Introduction to Negotiating IPN
Rapid and Effective Reading RER
Proofreading PRO

Your Changing Role

Table of training courses under this section
Course Title Code
An Introduction to Successful Conferences and Events CE1
Providing Administrative Support for Projects PAP
Project Management for the Office Professional MPS
Making Sense of Finance - Essential Knowledge for Office Professionals/Secretaries and PAs EBF1

Assertiveness Course

Table of training courses under this section
Course Title Code
Working Assertively and with Confidence AS

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One of our most popular courses, Assertiveness and Self -confidence Development provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

In addition to the above secretarial training courses and assertiveness course, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.

PA Training & Secretarial Training Courses & Assertiveness Course in our Professional Office Administration Brochure