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This Week's Featured Training Courses ......

Complete Employment Law

An Introduction to Customer Service – Putting the Customer First

Complete Employment Law


FACT: Book on our October date and you can save 25%!

This comprehensive course provides authoritative, crystal-clear tuition, giving you the opportunity to apply the law to your own policies and practices. Our participative training style and Q&A throughout ensure you will be able to apply your learning directly to the workplace.


By the end of this course you will be able to:

  • Understand all aspects of employment law
  • Apply the law to your workplace through a case study led training approach
  • Assess and evaluate your policies and procedures
  • Advise colleagues on latest law and its implementation in line with best practice

Save 25% on this course and all of our Employment Law Courses running in October! View full course details »

 

An Introduction to Customer Service – Putting the Customer First


FACT: For every complaint received, the average company has 26 customers with problems, 6 of which are serious in nature.

This practical one day course provides you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations. You will have the opportunity to observe and practice live customer handling skills and leave the course with a personal action plan for delighting customers, both internal and external.


This course will cover:

  • Customer-centric focus
  • The customised service experience
  • Understanding your personal impact
  • Understanding customer requirements
  • Remaining calm under pressure

View full course details »